1. Shipping Coverage

We currently ship to all continental U.S. states (excluding outland and island territories such as Hawaii, Alaska, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, American Samoa, and the Marshall Islands).

All orders are shipped from our U.S. fulfillment center to ensure the fastest possible delivery time.

2. Shipping Methods & Delivery Times

We offer two delivery options so you can choose what works best for you:

Standard Shipping – Free

• Cost: Complimentary (free of charge)
  
• Delivery time: 3–7 business days after dispatch
  
• Carrier: USPS or UPS (ground service)
  
• Tracking: A tracking link will be emailed to you once your order ships
  

Express Shipping – Paid Option

• Cost: From $34.90 to $89.90, depending on your state
  
• Delivery time: 2 business days after dispatch
  
• Carrier: UPS Express (air service)
  
• Tracking: Real-time tracking provided via email
  

3. Order Processing Time

Orders are processed within 1–2 business days after confirmation.
You will receive an email notification with tracking details as soon as your order is shipped.
Please note: processing may take slightly longer during high-demand periods such as holidays or promotional events.

4. Shipping Restrictions

We do not ship to:

• P.O. Boxes or APO/FPO addresses
  
• Freight forwarding addresses
  
• Outland and island territories (Hawaii, Alaska, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, American Samoa, Marshall Islands, etc.)
  

If your address falls into one of these categories, please contact us at hello@bloon-paris.com before placing your order.

5. Delivery Issues

If your Bloon hasn’t arrived within the expected timeframe, or if you experience any delivery issue, please contact our customer service at hello@bloon-paris.com.
Our team will liaise with the carrier and make sure your order reaches you as soon as possible.

6. Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit:

• Contact us within 7 days of delivery (or of the expected delivery date if the package hasn’t arrived).
  
• Include your order number and photos of the issue, if applicable.
  

We’ll coordinate with the carrier and offer the most appropriate solution — replacement or refund — depending on the case.

7. Order Modifications & Address Changes

Once your order has been processed or shipped, we’re unable to modify or redirect it.
Please double-check your shipping details before confirming your order.
If you spot an error, contact us immediately at hello@bloon-paris.com — we’ll do our best to assist if your package hasn’t yet been dispatched.

8. Holidays & Peak Periods

During peak seasons such as Black Friday or the holiday period, delivery times may be slightly extended due to high carrier activity.
We appreciate your patience and understanding during these busy times.

9. Contact

For any questions about shipping or delivery, our customer care team is here to help:
📧 hello@bloon-paris.com